PRIVACY POLICY
Your privacy
At The Pot Maker’s Place, I respect your privacy and take care of any personal information you choose to share with me. This website is intended to showcase my handcrafted bonsai pottery, share my work and provide a way for visitors to get in touch. I do not sell products directly through the website.
This Policy explains what information I collect, why I collect it and how I look after it.
Who is responsible for your information?
The Pot Maker’s Place is operated by Ian Jobling, trading as Ian Jobling Ceramics, based in Durham, England. I am responsible for the personal information collected through this website.
Website: www.bonsaipot.co.uk
Privacy enquiries: info@bonsaipot.co.uk
Information I collect.
When you contact me, through the website or by email, i may collect your name, email address, telephone number and details of your enquiry. If you become a customer, I may also collect your postal address, order details and information needed to prepare quotations, invoices or arrange delivery. The website may also collect limited technical information such as your IP address, browser information and cookie preferences.
How I use your information.
I use your information to respond to enquiries and contact you when requested, discuss commissions, pottery designs and availability, prepare quotations, process orders and arrange delivery, maintain necessary customer and accounting records and operate, maintain and protect the website. I use the information you provide only for appropriate business purposes.
My legal basis for using your information.
Under UK data protection law, I must have a lawful reason for using your personal information. Depending on the circumstances, this may be:
Legitimate interests: To respond to your enquiry and communicate with you about the work when you have contacted me.
Contract: To prepare a quotation at your request or fulfil an order or commission.
Legal obligation: To maintain financial and accounting records required by law.
If I introduce optional marketing emails, I will explain how you can subscribe and unsubscribe and obtain conset where required.
How your information is stored and shared.
I take reasonable steps to protect your personal information and restrict access to it.
My website is hosted by Squarespace. I may also use business service providers, including email, customer management, invoicing, payment and delivery services, where necessary to respond to enquiries or fulfil orders. These providers may process information on my behalf. Some may store or process information outside the United Kingdom, in which case appropriate data protection safeguards must apply.
I do not sell your personal information to third parties.
How long I keep your information
I keep personal information only for as long as reasonably necessary.
Customer and transaction records may be retained for up to six years after the relevant financial year, or longer where legally required.
You can ask me to delete information that I no longer need to retain.
Cookies
This website is built using Squarespace, which may use cookies and similar technologies to operate the website, maintain security and remember visitor preferences.
Your rights
Under UK data protection law, you may have the right to:
Request a copy of the personal information I hold about you.
Ask me to correct inaccurate information.
Request deletion of your information in certain circumstances.
Ask me to restrict how your information is used.
Object to certain uses of your information.
Request transfer of your information where applicable.
Withdraw consent at any time where consent is the lawful basis.
To exercise your rights please contact me using the email address provided above.
You also have the right to object to processing based on legitimate interests. I will consider any such objection in accordance with applicable law.
Complaints
If you have any concerns about how I handle your personal information, please contact me so that I can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independant data protection regulator.
Website:https://ico.org.uk/make-a-complaint
Telephone: 0303 123 113
Changes to this policy
I may update this policy occasionally to reflect changes to the website, my business practises or applicable law.
The latest version will always be available on this page.